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Congratulations! Your order qualifies for free shipping You are €80 away from free shipping.
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Shipping

UK

Standard Delivery (Tracked 48): FREE for orders over £80 or £3.99 (2 - 4 Working Days)

Next Working Day Delivery: £5.99 (Next Working Day - Order before 3pm from Monday to Friday)

Important to note:

  • Any orders placed between Fri-Sun will be shipped on the following Monday (excluding bank holiday weekend).
  • When selecting our Next Working Day or Special Delivery option this is a Royal Mail service which aim to deliver this within 24 hours – this is an aim & not a guarantee. We are not responsible for courier delays & disruptions.
  • All deliveries are dispatched via tracked services.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
USA

USA Tracked Standard Delivery: Free for orders over £80 or £9.99 (7-10 Working days)

USA Express Tracked Delivery: £30 (3 - 5 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service & may require a signature upon arrival.
  • Please note we cannot deliver to PO boxes/Lockers.
  • Pre-order items cannot be sent via Express delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit. Please ensure that you provide an address that is correct and up to date.
Europe

Europe Tracked Standard Delivery: Free for orders over £80 or £9.99 (7 - 10 Working days)

Europe Tracked Express Delivery: £30 (3 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • All delivery addresses must be entered in English.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.
Australia & New Zealand

Australia & New Zealand Tracked Standard Delivery: Free for orders over £80 or £9.99 (10 - 15 Working Days)

Australia & New Zealand Tracked Express Delivery: £40 (5 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service & may require a signature upon arrival.
  • Please note we cannot deliver to PO boxes/Lockers.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.
Rest of World

Rest of the World Tracked Standard Delivery: Free for orders over £80 or £9.99 (10 - 15 Working Days)

Rest of the World Tracked Express Delivery: £40 (5 - 7 Working Days)

Important to note:

  • All International deliveries are dispatched via tracked service.
  • Please note we cannot deliver to PO boxes/Lockers.
  • All delivery addresses must be entered in English.
  • Orders to Canada over $30 are subject to pay custom duties and taxes upon delivery.
  • Pre-order items cannot be sent via Express or Next day delivery service. If your order value is £150/$200 or above we will ship the items that are in stock to you first, and ship out the pre-order items separately once they are available.
  • We are not responsible for any overseas taxes or customs charges applied to our goods and do not include these in our price of the products; please refer to the policy in your country for further information on any applicable charges. We are not responsible for any goods lost in transit; we offer international tracked and signed delivery; this requires a signature upon delivery and gives a tracking number. Please ensure that you provide an address that is correct and up to date.
Will I be charged customs if I am outside of the UK?

Unfortunately, due to brexit there will now be customs fees for EU orders. We are working on ways to reduce these costs. Please refer to the customs & duties policy in your country for further information on any applicable charges.

Returns

What do I do if I want to return something?

We want you to be completely happy with your new purchase. However, if for any reason you are not completely satisfied with any items you may return them to us within 30 days of receiving your order unworn and unused, together with the original packaging.

Please note that currently we do not cover the shipping costs for returns/exchanges. You are responsible for your own return process and any fees that might incur during the process.

You can start your return or size exchange here: PROCEED WITH MY RETURN

Please ensure to return your package to us using a fully trackable delivery service so we can ensure that it reaches us safely. Please also keep your proof of postage safe, just in case.

To exchange your order for another item please send us an email at hello@33-mm.com

You must return any applicable gifts with purchases(e.g. the Golden Weekend promotion where customer got free gifts for orders that exceeded a certain monetary amount) that you received as a part of your order. Failure to return gifts with purchases may result in deduction of its value from final return value.

*Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.

*Goods remain the responsibility of the customer until we receive them back. We cannot accept any responsibility for loss of items in the post.

*Gift cards are not refundable

Can I return an order with free gifts?

You must return any applicable gifts with purchases (e.g. the Golden Week promotion where customer got free gifts for orders that exceeded a certain monetary amount) that you received as a part of your order and in its original condition. Failure to return gifts with purchases may result in deduction of its value from final return value.

When will I be refunded?

Please allow up to 7 working days after the refund has been processed for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will be credited to you via the original method of payment.

What if my received item is faulty?

In the unlikely event that you receive a faulty item we will be happy to refund you in full or send out a replacement. Please send us an email at hello@33-mm.com within 7 working days of receiving your order and someone from the team will take care of it for you.

Just one more thing...

Goods remain the responsibility of the customer until we receive them back. We cannot accept any responsibility for loss of items in the post, so please keep your proof of postage safe, just in case.